Shipping and delivery for Pre-orders and Try Before You Buy (TBYB)
You can use delivery profiles to define shipping rates and delivery destinations for orders with pre-orders and TBYB. This guide explains delivery profiles and their use cases, related webhooks, and limitations.
What's a delivery profile?
Anchor link to section titled "What's a delivery profile?"A delivery profile is a set of shipping rates scoped to a set of products or variants that can be shipped from selected locations to zones. You can associate the DeliveryProfile with the SellingPlanGroup object to do the following tasks:
- Set free shipping for all orders with pre-orders and TBYB
- Restrict shipping to specific countries
- Set a flat shipping rate by country for all orders with pre-orders and TBYB
The following diagram shows the relationships between different delivery profile objects in the GraphQL Admin API:
| Object | Description |
|---|---|
| Delivery profile | Shipping settings for a group of product variants. For example, you might have a delivery profile for heavy variants and another for fragile variants. |
| Profile items | An array of objects where each object includes a product and a list of associated product variants. For information on how to create pre-orders and TBYB and associate them with products and variants, refer to Manage pre-orders and TBYB. |
| Location groups | A set of locations that ship the product variants to the same delivery zones. For example, you might have a location group for the Americas that ships to Canada and Germany, and another location group for Europe that also ships to Canada and Germany. |
| Delivery zones | A group of countries where the variants in the delivery profile are shipped to. For example, you might ship products to Canada. |
| Delivery methods | The static rates or carrier-calculated rates for the delivery zones. For static rates, you can set conditional rates that take effect only if certain conditions are met. For example, you can specify a condition that applies free shipping when a cart's total is greater than or equal to $100. Shipping rates are surfaced at checkout to the customer. |
| Rates | The fixed or dynamic shipping prices that are displayed at checkout. |
Shipping rates displayed at checkout
Anchor link to section titled "Shipping rates displayed at checkout"Customers can buy a product as a one-time purchase ("buy now, pay now, ship now") or as a pre-order or TBYB when both are offered by the merchant.
One-time purchases and deferred purchases
Anchor link to section titled "One-time purchases and deferred purchases"When a one-time order and a deferred purchase are in the same delivery profile and the products are coming from the same location, the shipping rate for the one-time purchase and the deferred purchase are calculated together.
If you want to calculate the shipping rate for the deferred purchase separately from the one-time purchase, then you need to do the following tasks:
- Use the
deliveryProfileCreatemutation to create a separate delivery profile for the pre-orders or TBYB. - Associate the
SellingPlanGroupobject for the deferred purchase to the delivery profile.
Shipping rates for multiple deferred purchases
Anchor link to section titled "Shipping rates for multiple deferred purchases"Shipping rates are consolidated if multiple deferred purchases are in the cart and the products share the same billing and delivery policies from the same pre-orders or TBYB.
If a cart only contains deferred purchases, then the customer will pay the shipping cost when the remaining balance amount is charged.
Multiple shipping rates
Anchor link to section titled "Multiple shipping rates"Customers can select a shipping rate for products in the cart if more than one shipping rate is available. The shipping rate is applied to all one-time purchases and deferred purchases. For more information, refer to the limitations.
Customers can view the total shipping costs for one-time purchases and the total shipping costs for deferred purchases in the cart.
There are no webhooks specifically available for your app to receive information about shipping on pre-orders and TBYB. However, if your app needs to react to a shop's delivery profile changes, then you can use the following webhooks.
| Webhook topic | Description | Payload |
|---|---|---|
profiles/create |
Emitted when a delivery profile is first created | { id, } |
profiles/update |
Emitted when a delivery profile is updated | { id, } |
profiles/delete |
Emitted when a delivery profile is deleted | { id, } |
Learn about configuring webhooks for your app.
Limitations
Anchor link to section titled "Limitations"- By default, a product will have the same shipping rate whether it's bought as a one-time purchase or with pre-orders and TBYB.
- Pickup and local delivery methods aren't supported for pre-orders and TBYB. The delivery methods also don't support one-time purchases if the cart contains a product with a pre-order and TBYB.
- Shipping rates that are specific to a pre-orders or TBYB don't display in the Shipping and delivery settings in the Shopify admin. You need to configure shipping rates for pre-orders and TBYB in your app.
- If the rate is inherited from your delivery profile, then the rate name is Shipping. If you define a pre-orders and TBYB-specific rate using the API, then the defined name is used.
- Learn how to manage delivery profiles.