UX for Thank you and Order status pages

This guide introduces UX guidelines for Thank you and Order status page customizations.

Anchor to Choosing placementChoosing placement

Before getting started, you first need to decide whether you want your extension to show up at a static target, or a dynamic target. Read the target framework to learn more. Choosing the right target approach is key to providing a great customer experience.

In the example above, purchase.thank-you.block.render is a dynamic extension point, which a merchant can place wherever they want. In this instance, the extension adds a post-checkout survey extension in OrderStatus1 above the customer information, because the survey feedback should be captured directly after the buying experience.

Anchor to Choosing componentsChoosing components

To understand the complete list of components needed to create Thank you or Order status page extensions, first consider the possible states for these extensions.

An extension has four possible states:

• Loading state. Learn more about requesting network access scope.
• Loaded (default) state.
• Processing state.
• Submitted state.

Anchor to Component listComponent list

To create the four possible states of a post-checkout survey extension, you need all the components listed in the following chart.

Component	Preview	Tips
SkeletonText		Try to reflect the actual content's dimensions to keep placement from shifting when the content loads.
View		View is a generic container component. Its contents will always be the same size, so this component can be useful in layout components like Grid, BlockStack, and InlineStack that would otherwise stretch their children to fit.
Heading		Allow merchants to customize the header content and make it configurable from the checkout editor.
Text		Allow merchants to customize the text content and make it configurable from the checkout editor.
ChoiceList		Use choice lists to present a list of choices where customers can make a single selection or multiple selections. If possible, enable merchants to customize the OptionList content.
Button		Use secondary buttons here, reserving the primary button for the main call to actions (such as "Continue shopping").
Banner		Use secondary buttons here, reserving the primary button for the main call to actions (such as "Continue shopping").

Anchor to Choosing a layoutChoosing a layout

When using a nested layout, you need only the following structural component:

Component	Preview	Tips
BlockStack		BlockStack components can be nested with themselves or with other components.

Use the BlockStack component to vertically stack elements on top of each other.

Anchor to Nesting BlockStackNesting BlockStack

Spacing between the heading and content should be set to base to keep it consistent with nested components. To address different spacing values, you can nest a BlockStock inside of another BlockStack component, as shown in the following image:

Anchor to Post-checkout survey UX guidelinesPost-checkout survey UX guidelines

To help merchants gain customer trust and to provide a great post-checkout experience, follow these guidelines when designing a post-checkout survey app extension.

Anchor to Display only one survey per sessionDisplay only one survey per session

Limit content so that customers aren't overwhelmed with information after they've completed their order.

Anchor to Give merchants control over survey contentGive merchants control over survey content

Merchants know their customers best and should have the flexibility to create surveys that relate to the shopping journey of their customers.

Anchor to Next stepsNext steps

• Use a checkout UI extension to add a post-checkout survey to the Thank you and Order status pages.

• Explore UX guidelines for the entire checkout experience.

• For practical guidance on how to design a user interface for the Shopify admin, refer to Shopify's App Design Guidelines.
• Get familiar with Polaris accessibility and content guidelines.