View and refund duties
Customers might be charged additional duties when they receive international shipments. If a customer requests a refund on an international order, then you can refund duties that were previously applied to the order.
This guide shows you how to preview and refund duties with the GraphQL Admin API.
The functionality to refund duties is in the Shopify Markets developer preview. The values that are returned are generated and aren't consistent with actual duty rates set by each country.
Anchor to RequirementsRequirements
- Your app can make authenticated requests to the GraphQL Admin API.
- Your app has the
write_orders
access scope. Learn how to configure your access scopes using Shopify CLI. - You have a development store with the Shopify Markets developer preview enabled so that you can manage duties.
- You've met Shopify's protected customer data requirements.
Anchor to Step 1: Create an order with a duty chargeStep 1: Create an order with a duty charge
To preview and refund duties, you first need to create an international order with duties applied. You can create an international order with duties applied by using a development store that has the Shopify Markets developer preview enabled.
-
Set a Harmonized System Code on all products that you expect to have duties applied.
-
Make sure that your store has shipping rates set for all the countries that you plan to support.
-
Make sure that your development store is set up to place test orders.
-
Complete a checkout from your storefront.
For the shipping information checkout step, you need to enter a different country than the location where your product is fulfilled. If duties apply to your order, then they're displayed on the shipping rates view and order summary.
NoteDuties might not be applied if the price of the order doesn't exceed the destination country’s de minimis threshold.
-
On the order details page of your Shopify admin, verify that duties have been charged on the order.
Duties are calculated for each line item, and can be viewed in the
duties
field on theLineItem
object in the GraphQL Admin API.
Anchor to Step 2: Retrieve duties on an orderStep 2: Retrieve duties on an order
When you query an order, you can retrieve the total duties that are applied using the currentTotalDutiesSet
field. If you want to retrieve the duties applied to each line item, then you can include the duties
field on the LineItem
field on the lineItems
connection.
You can retrieve an order's ID with the orders
query.
POST https://{shop}.myshopify.com/api/{api_version}/graphql.json
GraphQL query
JSON response
Anchor to Step 3: Preview a refund that includes dutiesStep 3: Preview a refund that includes duties
Before refunding duties, you can preview the refund using the suggestedRefund
query. You can then use the refundCreate
mutation when you’re ready to create the refund.
The supported refund types are PROPORTIONAL
and FULL
.
Anchor to Preview a proportional duty refundPreview a proportional duty refund
The PROPORTIONAL
refund type refunds duties in proportion to the line item quantity that you want to refund.
In the suggestedRefund
query, include the duty ID, the refund type, and the ID and quantity of the line items that you want to preview the refund for. You must pass the refund line items to calculate the portion of duties to refund.
POST https://{shop}.myshopify.com/api/{api_version}/graphql.json
GraphQL query
JSON response
Anchor to Preview a full duty refundPreview a full duty refund
The FULL
refund type refunds all the duties associated with a duty ID. In the suggestedRefund
query, you don't need to include an order's line items when you preview a FULL
refund type.
POST https://{shop}.myshopify.com/api/{api_version}/graphql.json
GraphQL query
JSON response
Anchor to Step 4: Create a refund that includes dutiesStep 4: Create a refund that includes duties
When you’re ready to create a refund, you can use the refundCreate
mutation. Include the order ID, the ID and quantity of the line items that you want to refund, the duty ID, and the refund type as input to the mutation.
POST https://{shop}.myshopify.com/api/{api_version}/graphql.json
GraphQL mutation
JSON response
Anchor to Next stepsNext steps
- Learn how to manage reverse fulfillment orders with the GraphQL Admin API.
- Learn how to manage reverse deliveries with the GraphQL Admin API.