About app quality checks
Shopify uses a quality check process to verify that all apps distributed through the Shopify App Store meet the specified requirements.
The requirements for apps in the Shopify ecosystem can be updated without notice to ensure the best possible merchant experience. Even if your app has previously gone through the Shopify App Store review process, the ongoing app quality check process verifies that your app continues to meet the most recent requirements.
If your app is selected for a quality check, then you'll receive an email with further instructions.
Anchor to Contact throughout the quality check processContact throughout the quality check process
During the quality check process, a member of our App Excellence Team will notify you by email at the App submission contact email set in your app's listing. To ensure that you receive these emails, add noreply@shopify.com to your allowed senders list in your email service provider’s settings.
To view the feedback from your quality check and submit your response, go to the Partner Dashboard. The email only notifies you of updates. All feedback and your responses are managed in the Partner Dashboard until the quality check process is complete.
If you don’t have access to your Partner account email, then contact Partner support.
Anchor to App quality check processApp quality check process
When your app undergoes a quality check, you receive an email notifying you that your app is in the quality check process. To view the details, go to the Partner Dashboard. If applicable, the quality check includes a list of required changes that you need to make to your app. The required changes are always based on the Shopify App Store requirements.
If your quality check has a list of changes that you need to make to your app, then you have 30 days to make those changes. After you make the changes, submit your response in the Partner Dashboard and provide evidence of the changes that you've made. A member of our App Excellence Team will review your app. If the changes you made meet the current requirements, then the quality check is complete.
If you don't respond to the initial quality check within 7 days, then your app will be demoted. If you fail to make required changes to your app within 30 days, then your app might be unpublished.
If you don't respond to the initial quality check within 7 days, then your app will be demoted. If you fail to make required changes to your app within 30 days, then your app might be unpublished.
Anchor to App usefulness checkApp usefulness check
Apps that merchants aren't using are removed from the Shopify App Store. If your app has been published for 6 months or more and has no active installs, then your app is moved back to the Draft status. The 6 months are counted from the date that your app was most recently published.
Moving your app to draft doesn't delete it, but you can't relist it right away. After your app is moved to draft, there's a 90-day cooldown period before you can resubmit it. When the cooldown period ends, you can resubmit your app from the Draft status to list it on the Shopify App Store again. Resubmitted apps go through the app review process again.
App submission limits apply to each Partner, not to each Partner account. Using more than one Partner account to get around these limits violates the Shopify Partner Program Agreement.
App submission limits apply to each Partner, not to each Partner account. Using more than one Partner account to get around these limits violates the Shopify Partner Program Agreement.