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The REST Admin API is a legacy API as of October 1, 2024. Starting April 1, 2025, all new public apps must be built exclusively with the GraphQL Admin API. For details and migration steps, visit our migration guide.

Abandoned checkouts

Requires orders access scope.
Requires access to protected customer data.

You can use the Abandoned checkouts resource to retrieve a list and a count of abandoned checkouts. A checkout is considered abandoned after the customer has added contact information, but before the customer has completed their purchase.

This resource may be helpful to complete the following actions:

  • Gather marketing information on customers who have abandoned their cart.
  • Use information to remarket to abandoned checkout customers.
  • Understand customers’ behavior.
  • Track abandoned checkouts over time.
  • View abandoned checkout items.
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#

Endpoints

Anchor to

The Abandoned checkouts resource

Anchor to

Properties

abandoned_checkout_url
->
abandonedCheckoutUrl

The recovery URL that's sent to a customer so they can recover their checkout.

billing_address
->
billingAddress

The mailing address associated with the payment method. It has the following properties:

Show billing_address properties
  • address1: The street address of the billing address.
  • address2: An optional additional field for the street address of the billing address.
  • city: The city of the billing address.
  • company: The company of the person associated with the billing address.
  • country: The name of the country of the billing address.
  • country_code: The two-letter code (ISO 3166-1 alpha-2 format) for the country of the billing address.
  • default: Whether this is the default address for the customer.
  • first_name: The first name of the person associated with the payment method.
  • last_name: The last name of the person associated with the payment method.
  • latitude: The latitude of the billing address.
  • longitude: The longitude of the billing address.
  • name: The full name of the person associated with the payment method.
  • phone: The phone number at the billing address.
  • province: The name of the state or province of the billing address.
  • province_code: The alphanumeric abbreviation of the state or province of the billing address.
  • zip: The zip or postal code of the billing address.
buyer_accepts_marketing
->
emailMarketingConsent

Whether the customer would like to receive email updates from the shop. This is set by the I want to receive occasional emails about new products, promotions and other news checkbox during checkout.

buyer_accepts_sms_marketing
->
smsMarketingConsent

Whether the customer would like to receive SMS updates from the shop. This is set by the Text me with news and offers checkbox during checkout.

cart_token
deprecated

The ID for the cart that's attached to the checkout.

closed_at
deprecated

The date and time (ISO 8601 format) when the checkout was closed. If the checkout was not closed, then this value is null.

completed_at
->
completedAt

The date and time (ISO 8601 format) when the checkout was completed. For abandoned checkouts, this value is null until a customer completes the checkout using the recovery URL.

created_at
->
createdAt

The date and time (ISO 8601 format) when the checkout was created.

currency
deprecated

The three-letter code (ISO 4217 format) of the shop's default currency at the time of checkout. For the currency that the customer used at checkout, see presentment_currency.

customer
->
customer

The customer details associated with the abandoned checkout. For more information, refer to the Customer resource.

customer_locale
->
locale

The two or three-letter language code, optionally followed by a region modifier. Example values: en, en-CA.

device_id
deprecated

The ID of the Shopify POS device that created the checkout. This field is deprecated.

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{}

The Abandoned checkouts resource

{
"abandoned_checkout_url": "https://www.snowdevil.ca/14168/checkouts/0123456789abcdef0456456789abcdef/recover?key=6dacd6065bb80268bda857ee",
"billing_address": {
"address1": "Chestnut Street 92",
"address2": "",
"city": "Louisville",
"company": null,
"country": "United States",
"country_code": "US",
"default": true,
"first_name": "Greg",
"id": 207119551,
"last_name": "Piotrowski",
"name": "Greg Piotrowski",
"phone": "555-625-1199",
"province": "Kentucky",
"province_code": "KY",
"zip": "40202"
},
"buyer_accepts_marketing": false,
"buyer_accepts_sms_marketing": false,
"cart_token": "0123456789abcdef0456456789abcdef",
"closed_at": null,
"completed_at": null,
"created_at": "2008-01-10T11:00:00-05:00",
"currency": {
"currency": "USD"
},
"customer": {
"accepts_marketing": false,
"created_at": "2012-03-13T16:09:55-04:00",
"email": "bob.norman@mail.example.com",
"first_name": "Bob",
"id": 207119551,
"last_name": "Norman",
"note": null,
"orders_count": "0",
"state": null,
"total_spent": "0.00",
"updated_at": "2012-03-13T16:09:55-04:00",
"tags": "tagcity"
},
"customer_locale": "fr",
"device_id": 1,
"discount_codes": [
{
"discount_code": {
"id": 507328175,
"code": "WINTERSALE20OFF",
"usage_count": 0,
"created_at": "2017-09-25T19:32:28-04:00",
"updated_at": "2017-09-25T19:32:28-04:00"
}
}
],
"email": "bob.norman@mail.example.com",
"gateway": "authorize_net",
"id": 450789469,
"landing_site": "http://www.example.com?source=abc",
"line_items": {
"price": 214,
"product_id": 431300801,
"quantity": 4,
"sku": "SKU123",
"title": "Jib",
"variant_id": 233402193,
"variant_title": "Green",
"vendor": "Ottawa Sail Shop"
},
"location_id": 1,
"note": null,
"phone": {
"phone": "+13125551212"
},
"presentment_currency": {
"presentment_currency": "USD"
},
"referring_site": "http://www.anexample.com",
"shipping_address": {
"address1": "Chestnut Street 92",
"address2": "Apt 2",
"city": "Louisville",
"company": null,
"country": "United States",
"first_name": "Bob",
"last_name": "Norman",
"latitude": "45.41634",
"longitude": "-75.6868",
"phone": "555-625-1199",
"province": "Kentucky",
"zip": "40202",
"name": "Bob Norman",
"country_code": "US",
"province_code": "KY"
},
"sms_marketing_phone": "+16135555555",
"shipping_lines": {
"code": "Free Shipping",
"price": "0.00",
"source": "shopify",
"title": "Free Shipping"
},
"source_name": "web",
"subtotal_price": "398.00",
"tax_lines": {
"price": "11.94",
"rate": 0.06,
"title": "State Tax",
"channel_liable": true
},
"taxes_included": false,
"token": "b1946ac92492d2347c6235b4d2611184",
"total_discounts": "0.00",
"total_duties": "105.31",
"total_line_items_price": "398.00",
"total_price": "409.94",
"total_tax": "11.94",
"total_weight": 400,
"updated_at": "2012-08-24T14:02:15-04:00",
"user_id": 1
}

Anchor to GET request, Retrieves a count of checkouts
get
Retrieves a count of checkouts

abandonedCheckoutsCount

Retrieves a count of checkouts from the past 90 days

Anchor to Parameters of Retrieves a count of checkoutsParameters

api_version
string
required
created_at_max

Count checkouts created before the specified date. (format: 2014-04-25T16:15:47-04:00)

created_at_min

Count checkouts created after the specified date. (format: 2014-04-25T16:15:47-04:00)

since_id

Restrict results to after the specified ID.

status
default open

Count checkouts with a given status.

Show status properties

  • open: Count only open abandoned checkouts.

  • closed: Count only closed abandoned checkouts that have been archived.

updated_at_max

Count checkouts last updated before the specified date. (format: 2014-04-25T16:15:47-04:00)

updated_at_min

Count checkouts last updated after the specified date. (format: 2014-04-25T16:15:47-04:00)

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Anchor to get-checkouts?created-at-max=2013-10-12T07:05:27-02:00-examplesExamples

Count abandoned checkouts created before date specified

Query parameters
created_at_max=2013-10-12T07:05:27-02:00

Count checkouts created before the specified date. (format: 2014-04-25T16:15:47-04:00)

Count all abandoned checkouts

Count closed abandoned checkouts

Query parameters
status=closed
default open

Count checkouts with a given status.

Show status properties

  • open: Count only open abandoned checkouts.

  • closed: Count only closed abandoned checkouts that have been archived.

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get

/admin/api/2025-07/checkouts.json?created_at_max=2013-10-12T07:05:27-02:00

curl -X GET "https://your-development-store.myshopify.com/admin/api/2025-07/checkouts.json?created_at_max=2013-10-12T07%3A05%3A27-02%3A00" \
-H "X-Shopify-Access-Token: {access_token}"

{}

Response

JSON
HTTP/1.1 200 OK
{
"checkouts": [
{
"id": 450789469,
"token": "2a1ace52255252df566af0faaedfbfa7",
"cart_token": "68778783ad298f1c80c3bafcddeea02f",
"email": "bob.norman@mail.example.com",
"gateway": null,
"buyer_accepts_marketing": false,
"created_at": "2012-10-12T07:05:27-04:00",
"updated_at": "2012-10-12T07:05:27-04:00",
"landing_site": null,
"note": null,
"note_attributes": [
{
"name": "custom engraving",
"value": "Happy Birthday"
},
{
"name": "colour",
"value": "green"
}
],
"referring_site": null,
"shipping_lines": [
{
"code": "Free Shipping",
"price": "0.00",
"original_shop_price": null,
"original_rate_price": null,
"original_shop_markup": null,
"source": "shopify",
"title": "Free Shipping",
"presentment_title": null,
"phone": null,

Anchor to GET request, Retrieves a list of abandoned checkouts
get
Retrieves a list of abandoned checkouts

abandonedCheckouts

Retrieves a list of abandoned checkouts.

Anchor to Parameters of Retrieves a list of abandoned checkoutsParameters

api_version
string
required
created_at_max

Show checkouts created before the specified date. (format: 2014-04-25T16:15:47-04:00)

created_at_min

Show checkouts created after the specified date. (format: 2014-04-25T16:15:47-04:00)

limit
≤ 250
default 50

The maximum number of results to show.

since_id

Restrict results to after the specified ID.

status
default open

Show only checkouts with a given status.

Show status properties

  • open: Show only open abandoned checkouts.

  • closed: Count only closed abandoned checkouts that have been archived.

updated_at_max

Show checkouts last updated before the specified date. (format: 2014-04-25T16:15:47-04:00)

updated_at_min

Show checkouts last updated after the specified date. (format: 2014-04-25T16:15:47-04:00)

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Anchor to get-checkouts?limit=1-examplesExamples

Retrieve a limited number of abandoned checkouts

Query parameters
limit=1
≤ 250
default 50

The maximum number of results to show.

Retrieve all abandoned checkouts

Retrieve checkouts created before date specified

Query parameters
created_at_max=2013-10-12T07:05:27-02:00

Show checkouts created before the specified date. (format: 2014-04-25T16:15:47-04:00)

Retrieve closed abandoned checkouts

Query parameters
status=closed
default open

Show only checkouts with a given status.

Show status properties

  • open: Show only open abandoned checkouts.

  • closed: Count only closed abandoned checkouts that have been archived.

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get

/admin/api/2025-07/checkouts.json?limit=1

curl -X GET "https://your-development-store.myshopify.com/admin/api/2025-07/checkouts.json?limit=1" \
-H "X-Shopify-Access-Token: {access_token}"

{}

Response

JSON
HTTP/1.1 200 OK
{
"checkouts": [
{
"id": 450789469,
"token": "2a1ace52255252df566af0faaedfbfa7",
"cart_token": "68778783ad298f1c80c3bafcddeea02f",
"email": "bob.norman@mail.example.com",
"gateway": null,
"buyer_accepts_marketing": false,
"created_at": "2012-10-12T07:05:27-04:00",
"updated_at": "2012-10-12T07:05:27-04:00",
"landing_site": null,
"note": null,
"note_attributes": [
{
"name": "custom engraving",
"value": "Happy Birthday"
},
{
"name": "colour",
"value": "green"
}
],
"referring_site": null,
"shipping_lines": [
{
"code": "Free Shipping",
"price": "0.00",
"original_shop_price": null,
"original_rate_price": null,
"original_shop_markup": null,
"source": "shopify",
"title": "Free Shipping",
"presentment_title": null,
"phone": null,